Shipping policy

At Serene Jewels, we are committed to delivering your jewelry safely, securely, and on time. Please review our shipping policy for details on timelines, charges, and other important information.

1. Processing Time

All orders are processed within 2–4 business days. Custom or made-to-order pieces may take longer, and any additional time will be clearly communicated at checkout or via email.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping (Domestic): 4–7 business days

• Express Shipping (Domestic): 1–3 business days

• International Shipping: 7–14 business days (depending on location)

Note: Delivery times may vary based on location, customs clearance, and unforeseen delays.

3. Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and chosen shipping method.
We may offer free standard shipping on orders above a specified value (e.g., ₹8000 or $100).

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment in real time.

5. Customs & Duties (International Orders)

International customers are responsible for any customs fees, duties, or import taxes applicable in their country. Serene Jewels is not responsible for delays caused by customs.

6. Address Accuracy

Please ensure your shipping address is accurate at checkout. Serene Jewels is not liable for orders delivered to incorrect addresses provided by the customer.

7. Need Assistance?

For any shipping-related queries, contact our customer care team at serenejewels17@gmail.com